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This has been a horrible experience for us, and it is unacceptable that these issues were not raised before closing. My homebuying process went smoothly, from beginning to end. Thank you highland for such a beautiful home and sticking to the contract. You guys are great to work with and I will definitely recommend to other potential buyers to check you guys out.
When we did finally get a contract on our home, the Highland Home we were previously contracted for was still available for purchase. We were in discussions with the Highland Rep to sign a new contract when the sales rep contracted with another buyer instead. It has been uncovered that we have been lied to and deceived numerous times throughout this process. 90% of Highland Homes employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Highland Homes 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.1 for career opportunities. Highland Homes has an overall rating of 4.5 out of 5, based on over 111 reviews left anonymously by employees.
Customer Complaints
90% of employees would recommend working at Highland Homes to a friend and 95% have a positive outlook for the business. This rating has improved by 7% over the last 12 months. Beau, Jenni, Bryon, and Holly were very exceptional in every way possible for us during our buying/building process.
To see all the homes you’ve saved, visit the My Favorites section of your account. Privately owned company with friendly and caring people. No micro management and freedomQuality Assurance Specialist - North Houston to be creative. Managers can sometimes press a bit much on the numbers.
New Homes in Cypress, TX
They are also there for you after you purchase and close on the house. Matt and team provided guidance and support with every step and kept me well informed on overall status. I am very pleased with the quality of work and responsiveness pre and post move in. Great experience, I would certainly recommend to others looking to build. From start to finish the Highland Homes team did a great job.
BUILDER Magazine’s “Builder 100/Next 100” List – Highland Homes ranked the 102nd largest home builder in the nation . She is so quick to respond and so very friendly, polite and personable. I constantly received updates, including progress photos. Josh, The construction manager, provided weekly updates and was always very responsive to any questions or concerns. I just can’t say enough great things about everyone I dealt with at Highland Homes during my build and home purchase.
BBB Rating & Accreditation
Pressure by Highland to close before those issues had been addressed. I particularly love the 11-foot ceilings , which make the rooms feel light and spacious. The Process was easy from start to finish. Overall, they were very accommodating for our needs.
Whom continued the personalized experiences. No matter who you work with at highland, everyone is very communicative, honest and upfront. Even after closing when we have found minor things that need fixing, they always promptly respond and send someone over to fix it. Your mind will rest easy when working with highland.
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Further more he even added a kick board to the fence so that creepy crawling things would find it harder to come thru. Truly appreciate the attention to detail. Highland Homes - My homebuying process went smoothly, from beginning to end. Can’t say enough on how well Ken, Anthony and their whole team has made the process a joy. They have been supportive, responsive and caring.
There were countless time where he helped made our decisions easier and we appreciate his professionalism throughout the process. Highland Homes has been building custom homes in communities throughout Southwest, Central and North Central Florida for more than two decades. The family-owned company has dozens of home plans from which homeowners can choose, along with additional options to customize their homes. I am sure that it won’t be their first complaint either. If you wipe off what you painted it goes thru the drywall into the wood.
They were committed to excellence at every step. What is most impressive is that even after closing, when we noticed minor blemishes or issues with the house , they maintain their level of responsiveness and excellence. We give Highland Homes our highest recommendation, and we sing their praises every chance we get when talking with others who are considering building a new home. Had a great experience with the sales rep and construction manager.
It was not finished till September 2016. I hope that this will reach others before they build. They said maybe your son put a toy down it.
Kathy and Donna helped us thru this tough market. At NewHomeSource.com, we update the content on our site on a nightly basis. We seek to ensure that all of the data presented on the site regarding new homes and new home communities is current and accurate. However, we do not assume any liability for inaccuracies.
We are glad we chose Highland Homes as our builder for our first home. Brooke, Amy, Justin, and Nico, were very helpful. They were very patient in answering all our questions and always were available when needed. They delivered a beautiful house on time. We'd definitely recommend Highland and this amazing team to anyone.
Communication and responsiveness were always clear and honest. There were a couple of supply chain delays, but these were always clarified, and we were never kept waiting for a response. Very helpful, friendly, and knowledgeable. Jose fixed any issues I had as soon as I brought them to his attention. I have recommended many friend to buy a highland home. Experienced, caring, always ready to go the extra mile to ensure customer satisfaction.
After closing we’ve had several questions and the Highland team is very responsive; especially Jason and Jared. We found him to be prompt, extremely polite, always willing to go the extra mile. We were so lucky to have had this wonderful person to lead us through the building process. The staff at Highland were also friendly and very willing to work with us.
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